Frequently Asked Questions

This Agreement was last modified on 18th february 2021

What Shipping Methods Are Available?

SHIPPING WITHIN THE UK, EU & REST OF THE WORLD

When placing your orders with Zaynub.com  within the UK,EU and rest of the world, you’ll have three different shipping options: Standard, Recorded, Tracked and Courier. Each has its pros and cons, and ultimately it’s up to you which method you ship with.

Standard shipping (Royal Mail 24 or 48)

This is the cheapest option available. It’s an untracked service, though typically it’s very fast. Often orders shipped with Royal Mail’s 24 services arrive the next working day but can take up to 3 working days to arrive (in the UK).

Royal Mail 48 generally arrives within 2 working days but can take up to 5 working days to arrive.

Delivery Estimates:

UK – 1 to 3 working days

EU – 3 to 5 working days

Everywhere else – 7 to 10 working days

(Please note, due to COVID , many services are taking longer than usual)

Recorded Shipping (Royal Mail Signed For)

This is a proof of delivery service. In the UK orders are tracked on delivery, meaning once the parcel has been signed for the Royal Mail will have a record of who signed, and when. When shipped outside of the UK your parcel is tracked as it enters the shipping country as well as proof being obtained when it’s delivered.

Delivery Estimates:

UK – 1 to 3 working days

EU – 3 to 5 working days

Everywhere else – 7 to 10 working days

Tracked Shipping (Royal Mail Tracked)

This service provides updates from the parcel leaving Inkthreadable to arriving with your customer. We offer both Royal Mail 24 and 48, which have different expected delivery times but both provide a fully tracked service.

What happens if my order doesn't arrive?

All delivery estimates are based on quotes supplied by the relevant courier, so they can’t be guaranteed by Zaynub.com. If your parcel is not delivered within the estimated window then it’s very likely there has been a delay in transit.

Royal Mail

If your order is shipped with either of the Royal Mail services we advise you wait 10 working days (UK shipping addresses) or 30 working days (any other shipping addresses) before contacting us. The Royal Mail will deem a parcel as lost if not delivered within these windows. Once deemed as lost we’ll be able to work with you to resolve the problem. We need lost parcels to be reported within 60 days of dispatch to offer a replacement, after this time we cannot offer a replacement.

DPD

All orders shipped with DPD are fully trackable and we recommend you contact DPD with your tracking number if there are any issues for the quickest resolution. Though if you’d like our help you can let us know using the details below.

If you’d like some help tracking your order, or you need to report a missing parcel, you can get in touch with us by sending our customer service team an email at: support@zaynub.com

How Do I Place an Order?

By visiting Zaynub.com, then browse and  buy high quality products at amazing low prices

How Should I to Contact if I Have Any Queries?

By sending support request email to our customer care team at: support@zaynub.com

Do I Need an Account to Place an Order?

Nope! You are welcome to place an order without having to create a Zaynub.com user account. Just checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

The advantage of having a user account  includes  speeding up any future orders. You can create an account which allows you to save your address details etc securely. Creating an account can be done as you checkout by selecting New Customer